Customer support
Support teams answer the same questions in different words every day.
The challenge
Section titled “The challenge”- Duplicate tickets waste agent time.
- Good past answers are buried in ticket history.
- Self-service bots give generic answers.
Why SrvDB fits
Section titled “Why SrvDB fits”- Suggested answers: retrieve the closest solved tickets and knowledge-base articles.
- Duplicate detection: flag tickets that match an open one.
- Runs inside your helpdesk app, with no extra service to operate.
Five projects, five levels
Section titled “Five projects, five levels”Each project has its own page: the problem, how SrvDB powers it, what changes, architecture, use cases, core code and limits.
| Level | Project | What it does |
|---|---|---|
| 1 · Beginner | Knowledge Base Search | Customers and agents find the right article from their own words. |
| 2 · Intermediate | Helpdesk Answer Bot | Drafts replies from similar solved tickets and articles. |
| 3 · Advanced | Ticket Deduplicator | Finds duplicate tickets and emerging issue clusters. |
| 4 · Expert | Customer Memory Agent | Remembers each customer’s history across conversations. |
| 5 · Frontier | Offline Support Kiosk | A self-service assistant that works without internet. |